The service was extremely poor, and it was clear that there was a serious lack of proper organization and planning. The Chinese staff for online booking were unhelpful and seemed overwhelmed, which made the entire process frustrating and chaotic. There was no clear system in place, and patients were left confused and unattended. It’s very concerning to see such a lack of professionalism in a healthcare facility where people go seeking help and care. I hope the management takes immediate steps to improve their operations and treat their patients with the respect and attention they deserve.