We had appointments scheduled with both the dermatology and plastic surgery departments and were looking forward to receiving professional medical advice. Unfortunately, the experience was one of the most disappointing parts of our trip to Korea. Everything went down hill after the dermatology consultation, doctor briefly spoke and after he left it felt more like a sales pitch than a medical evaluation. Expensive treatments such as Thermage and Ultherapy were heavily promoted, ( nothing else about other skin issues addressed) and the coordinator’s attitude noticeably changed when we declined. We felt judged and treated differently simply because we were not willing to commit to the high-cost procedures being recommended that is more expensive than USA. What was most concerning was that despite having a plastic surgery consultation scheduled, we were told that everything had to go through the coordinator. We were not given the opportunity to meet or speak directly with the plastic surgeon about our concerns, goals, or treatment options. It is difficult to understand how patients can make informed decisions when access to the doctor is effectively blocked by a coordinator. The atmosphere felt cold, dismissive, and focused on sales rather than patient care. We came expecting professionalism, transparency, and expert medical guidance, but instead felt pressured and unwelcome once it became clear we were not interested in the most expensive treatments. Korea has an excellent reputation for aesthetic medicine, which makes this experience even more disappointing. Unfortunately, this clinic left us feeling frustrated, disrespected, and disappointed, and it negatively impacted what was otherwise a wonderful trip.

Had a really great experience with NANA Plastic Surgery, honestly better than I expected. Big shoutout to Jasmine and Lina, they really made the whole journey so much smoother. From the very start, they were super friendly and easy to talk to. They were very patient with all my questions (I had quite a lot 😅) and always replied fast, which really helped especially since I was overseas and a bit unsure about everything at first. They also guided me through each step clearly, from consultation to the actual procedure and even aftercare. I never felt lost or confused at any point, and that made a huge difference. You can really tell they care and want you to feel comfortable, not just treat you like another customer. I was accompanied by an english speaking staff at every single point to ensure there is no language barrier in between. The clinic itself was clean, well organised, and professional. Everything was quite seamless when I was there, no long waiting or messy process. The staff were all friendly as well, which made the whole experience even better. Even had a private suite to get ready before the surgery. Overall, I’m really happy I chose NANA. The service, support, and experience were all solid. Definitely would recommend to anyone thinking of doing procedures in Korea, especially if it’s your first time 👍