I rarely leave negative reviews, but this experience needs to be shared. I paid a 1,000,000 KRW deposit for rhinoplasty on March 26, with surgery scheduled for April 8. A few days before surgery, I developed clear signs of infection, including nasal congestion and yellow discharge. I informed the clinic in advance. Initially, I was told that if symptoms were mild, surgery could proceed. However, my condition worsened, and I informed them again the day before surgery. They still asked me to come in, fasted for 8 hours, and said the doctor would decide on the day. The doctor was professional and correctly determined that I was not fit for surgery due to active infection. However, what followed was extremely disappointing. When I requested to postpone the surgery by just two days for safety reasons, I was told that the operating room had already been booked, that my sickness was “my responsibility,” and that I would lose my 1,000,000 KRW deposit. The only option given to me was to pay the full 10,000,000 KRW immediately to reschedule. This felt like financial pressure rather than any concern for patient safety, especially since the cancellation was based on the doctor’s medical decision, not mine. When I asked what would happen if I did not recover within those two days, I was told they would deduct 1,000,000 KRW plus an additional 400,000 KRW for tests (blood test, chest X-ray, CT), and refund 8,600,000 KRW. These charges were never clearly explained or agreed upon before payment. Many clinics include these tests or charge significantly less. At no point before payment was I informed of, or asked to sign, any refund or cancellation policy. When I later requested this, I was told they do not provide a written refund policy at the time of deposit. Only after insisting was I sent a one-page document stating no refund within two days of surgery, which had never been disclosed earlier. To be fair, the doctor appeared professional during the two consultations I had. However, the business side of this clinic is highly concerning. There is a clear lack of transparency before payment, and strong pressure to pay without proper disclosure. From my experience, this raises serious concerns about consumer rights and fair medical practice in this clinic. I have kept full records of all communications and timelines, and I am prepared to escalate this matter through formal channels. I strongly advise others to be extremely cautious and to get all terms clearly in writing before making any payment.

I got non-incisional DES with ptosis correction as well as chin+jaw suction. The doctor was very kind and took his time explaining to me what procedures would be good for my desired look. The clinic also has a translator that helped me around for the scans before surgery and such. So if you are worried about any language barriers that is not a problem! The surgery it self went very smoothly, they have private rooms for the patients to stay in after their surgery to come back from fully to their sense after the anaesthesia. They also included free laser treatment to help with de-swelling. Overall I had a great experience with them!