The translators are really friendly and patient. During the consultation I was with a lady who speaks English. During the procedure I was with a lady who speaks mandarin. Both are great and translating what the consultant and doctor said professionally. My skin is thin and I highlighted this to them hence during the numbing procedure the employee applied a thick thick thick layer. Doctor is gentle and calm despite me shedding tears while he performed the eye Botox. It was my very first time getting such injections and their professionalism somehow helped with my anxiety. The doctor was like “cry after the procedure” and moved on right away lol