Clean environment. Friendly staff who made me feel very comfortable. They had a staff member accompany me during my session to help with translation.

I have been coming to Angelmi Clinic annually for years for my semi-permanent eyeliner and have always been highly satisfied. However, my retouch appointment today was incredibly disappointing. The technician was messy with the application, getting black ink all over my eyelids and under-eye area. She then spent more time harshly rubbing my eyes with cleaner than actually performing the retouch, leaving my skin sore and red. I was shocked by the state of my face, and a senior staff member eventually had to step in to apply soothing cream and an ice pack. What bothered me most was I received no apology; instead, the technician told me she shouldn’t have shown me the mirror before she finished cleaning! I’m unsure if Angelmi Clinic has introduced new tools that the staff hasn't been properly trained on, or if they are simply hiring less experienced technicians. Either way, this level of inconsistency is deeply concerning for a clinic I used to trust.