**Location is good, front desk staff not helpful** Room rate is reasonable. Breakfast (w 12000) can walk in and quite yummy. The front desk staffs are not helpful to self-travel visitors. They were not take initiation to help. I had problems to download Kakao Taxi app to mobile, the staff was not willing to call taxi for me and ask me just go out to catch the taxi...at midnight 5AM, they even don't know if there are many taxi pass buy. I was quite shocked for this service ;( I'll choose other hotel around this area next time.

We are a family of 5. Booked a triple room and a twin sharing room. As we arrived in our triple sharing room, twas already opened so we checked first as there might be someone inside. As soon as we approached the bed, there were plenty of bed bugs!!! Yes! Bed bugs! We requested for a room change but only accommodated in the morning. So expected that we were not able to sleep that first night. They downgraded our room from triple sharing to deluxe twin room. It was ok with us as long as its clean and no bugs. But when we were requesting for a towel because there were only 2, they said they cannot provide because the room is for 2 only! It was them who downgraded our room to a smaller one! Twice we requested but they did not allow! Their services is soooo bad. Those in the reception were not accommodating. Now we put “not to disturb” in our room, not to clean. When we arrived after our daytour, we saw the room without the “do not disturb” sign. So they went inside our room! But we know they were not able to clean because our luggages are in the floor. They only fixed the bed. So whats the purpose of that sign? Now my 2 kids in the other room informed me that they cleaned the room also and they didnt put 2 towels!!!! This hotel is really disgusting! With our complaints they are not even sorry. For other tourist, do not book here! Our travel agency booked us here but the service sucks! Check the reviews. It is really frustrating! Pics below. I cannot add the videos as you can see the bed bugs moving.