Obviously a nice facility. Everything is clean and all services are professional, on-time, and all the check-list items are ticked. However, the experience is not enjoyable in the least. While the therapists are all very kind, they are completely unimaginative. They have all memorized the exact same script and process, so there is absolutely no variation / personalization in their service. This has made them completely robotic, totally clinical, and neither emotionally soothing nor physically therapeutic. Worst of all, their version of a deep tissue massage is basically Reiki - leaving you feeling like you had almost no benefit of the experience at all, so you walk out wondering why you paid the enormous price for a wildly sub-standard experience. They will ask you where your focus areas are, and despite telling them every time for a dozen consecutive appointments that it was my lower back, they would spend most of their time on my head, neck and shoulders, which I repeatedly said were fine. Further to this, as a repeat customer during my stay, they might have realized that they didn’t need to explain every step in the process at every visit instead of just seeing me as a frequent repeat customer and adapting to that reality. Facility 4.5-stars Operations 4-stars (booking, confirmations, reminders, etc.) Friendliness of the staff 3-stars Skills of therapists - 3 stars Service itself - 2 stars Ability to adapt - 1 star Price for value - 1 star

Had the Korean body scrub service today and was shocked by the strong mold odor. 30 minutes of such an awful smell and staring at the black mold spores scattered across the ceiling. Completely ruined the whole experience for me. Then I learned my husband actually got a bit of massaging while I didn’t, so that also bothered me. I booked this at the Four Seasons expecting better facilities and service but I would’ve been better off booking elsewhere. Would absolutely not recommend.