I am from Singapore. Recently, I had eye bag surgery and sub-brow lift surgery at Promise. I liked that Promise specialises in eye-area surgery procedures. Throughout, the preparation was smooth even tho' the communication was done on LINE in Chinese as they were not able to converse in English. Only in Chinese or Japanese. My appreciation to Miss XiaoJin, as she has been most patient with my many questions and she guided me well on the day of surgery. Post-surgery, Miss XiaoJin is still patiently answering my concerns on LINE. I am recovering well and many of my friends has commented the surgeries are well done. The prices are also very reasonable. Overall I had a good experience at Promise Plastic Surgery.

The service was extremely poor, and it was clear that there was a serious lack of proper organization and planning. The Chinese staff for online booking were unhelpful and seemed overwhelmed, which made the entire process frustrating and chaotic. There was no clear system in place, and patients were left confused and unattended. It’s very concerning to see such a lack of professionalism in a healthcare facility where people go seeking help and care. I hope the management takes immediate steps to improve their operations and treat their patients with the respect and attention they deserve.