Extremely disappointed – complete no-show for a scheduled consultation with Dr. Heo - this review isn't about his surgical skills but only about the communication beforehand. I had a consultation booked with Dr. Heo at IPCHE Plastic Surgery today at 4:30 AM my time (11:30 AM Korean time). I woke up at 4 AM for this appointment after spending the last two months carefully researching him as my top choice for surgery. The doctor never showed up. After waiting a few minutes, I asked the assistant what happened. She told me to wait 15 more minutes. After a full hour with no sign of the doctor, I followed up again. The assistant then apologized and said the doctor had an emergency. She offered to reschedule but provided no real explanation or proactive communication during the long wait. This wasn’t just an inconvenience — it was a significant waste of my time and energy. I had already been checking flights for a potential trip to Korea (15+ hour flight) and was genuinely excited about moving forward. Instead, I’m left feeling depressed and back to square one with my research. While I understand emergencies can happen, the lack of timely communication and respect for the patient’s schedule (especially one set at an awkward early hour) is very concerning. It makes me question how reliable the clinic would be for post-operative care if something goes wrong after I return home. They don't value other people's time. We are all busy in Life. Also it is not an excuse as they offer "free consultation". They make us rather pay for an online consultation and stick to it. Unfortunately, this is the second negative experience I’ve had with them regarding scheduling and communication (also some kind of "emergency" happend. Might just be another factory company where they have so many clients and actually not enough time. I won’t be trusting them with my face. Other patients should be aware and decide for themselves. I want to mention though that his assistant seems very nice and she tried to help beforehand and sent me a lot of information regarding surgery, hotels around, handling, also sent me all the information regarding the price which was very kind of her.